24X7 SUPPORT365® IT HELP DESK SERVICES
24×7 Help Desk Support keeps businesses running quickly and efficiently
24X7 HELP DESK SERVICES:
- Professional & Highly Experienced Employees
- 24×7 coverage capability
- Online live support featuring DesktopStreaming™ technology
- Team leader and project manager provided
- Web-based incident reporting and status tools for end users
- Cost Effective
- Good Relationship With your Clients
- We Deliver Your Projects On Time
TECHNICAL SUPPORT SERVICES
Live Remote Helpdesk
Maximize Productivity with our Remote Technical Support
We provide our clients with ongoing monitoring, management, support and planning of your IT systems, as well as support for your team using those systems. We manage all your critical network components – workstations, servers, storage devices, firewalls, routers, switches and more. We provide plans for SOHO, small and medium business.
- IT Support Services
- Set-up and maintain servers, workstations, network devices
- Disaster recovery and Data Backups
- Network Security Services
- Network and System Administration
- Server Management Services
- End User Support
- Wi-Fi and access point connectivity
- Anti-virus and Spam protection
- Computer Networking planning
- Network Support
- Instant Technical Support
- Printer Support Services
- Remote Support
- Pro-active Monitoring
- Diagnose & Repair
- Desktop & User Care
Remote Support Tools
Utilizing world leading technology tools
When issues can’t be worked out over the phone or via internet, there are times when a real technician on-site is required. Our On-Site Support services include assistance from a qualified technician who will travel to your offices to provide quick technical support tailored to your needs. Additionally, any on-site work helps increase our knowledge of your IT environment. Our team takes pride in offering:
- Hands-on troubleshooting
- Specialized, highly-trained, professional technicians
- Extensive knowledge in all operating and networking systems
- A team that works alongside your internal staff with no disruption to the daily operation of business
24 / 7 Emergency Support
Extra Protection that Covers Your Business After Hours
IT problems often don’t stop at 5 PM. If you have an IT emergency, GRIDLOCK IT can provide support promptly. From a major server crash to an urgent user request, clients have access to our 24 /7 emergency support services. Outside of regular Helpdesk hours, clients can engage with GRIDLOCK IT to provide this extended service at times where:
- You are working late and need support
- A network or internet connection goes down
- There is is a security issue
- And more…